Singapore Airlines has been instructed to pay an Indian couple over £2,040 in compensation for the “mental agony” they experienced on a flight from India to Singapore. Anjali and Ravi Gupta paid a significant amount for their business class tickets, which included a stopover in Singapore on their way to Australia.
However, during their nearly 5-hour journey from Hyderabad to Singapore, the Guptas experienced malfunctioning seats that prevented them from reclining. Despite paying more than the equivalent economy class ticket, the couple could not fully relax during their flight.
Singapore Airlines attempted to compensate them with frequent flyer miles, but the Guptas refused the offer. The District Consumer Disputes Redressal Commission in Hyderabad ruled in favor of the Guptas, ordering Singapore Airlines to refund a portion of their ticket cost along with additional compensation for the mental and physical suffering endured.
Mr. Gupta, a high-ranking law enforcement official in India, alleged that they were not treated like business class passengers as promised. The airline is required to pay the Guptas a total of over £2,040 as compensation for their ordeal. The Independent has reached out to Singapore Airlines for comment on the matter.
